Royal Mail - an update
12 July, 2007
Dear Royal Mail. Thank you for your letter dated the 11th of July, which surprised us all by arriving here on the 12th.
In response to the points you raised:
- Yes mistakes can happen and yes the service we received is unacceptable.
- Thank you for ‘making the officers concerned aware of our delivery point’. I can imagine them standing outside going ‘Oh it’s that one…’ Shame we missed them or we’d have waved.
- If it’s all the same to you, we won’t ‘supple (sic) the envelopes that have been incorrectly returned to the senders to our local manager who can investigate this further’. This is for two reasons, firstly you haven’t told us who it is (and we all know what tends to happen if you haven’t put a sample of the intended recipients DNA on the envelope) and secondly, our client has quite enough to do without searching through last weeks rubbish to find the correctly addressed envelope you sent back to him.
- We understand that the delivery team are delivering everything they receive in their office. Nice of you to mention it, but that doesn’t really explain where our mail is does it?
- We challenge your assertion that communication from Royal Mail has been approved for clarity by the Plain English Campaign. This is because we had to read it three times to work out where the sentences were. Although we don’t claim to be Lynn Trusstastic, even we know that you didn’t need that comma after ‘everything’ in the third paragraph. We’re guessing Arnold Rimmer, comma, judged your entry.
- ‘If we still have concerns…’ Well what do you think?
The letter’s in the post. Oh…
Rachael posted this in We Don't Like, Business
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